Refund policy
Return & Exchange Policy
At AH Clothing, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order.
Eligibility for Returns & Exchanges
To qualify for a return or exchange:
- The request must be made within 7 days of delivery.
- The item must be unused, unworn, unwashed, and in its original condition.
- All original tags, labels, and packaging must be intact.
- A valid order number or proof of purchase is required.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Products that have been worn, washed, altered, or damaged by the customer.
- Items without original tags or packaging.
- Products purchased during clearance or final sale promotions (unless defective).
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product. We will arrange a replacement or refund after verification.
Exchange Process
- Exchanges are subject to product availability.
- If the requested size or item is unavailable, store credit or an alternative product may be offered.
Refund Process
- Once the returned item is received and inspected, eligible refunds will be processed.
- Refunds may take 5–10 business days to be completed, depending on the payment method used.
Return Shipping
- Customers may be responsible for return shipping charges unless the item received is defective, damaged, or incorrect.
- Original shipping charges are non-refundable unless the return is due to our error.
How to Request a Return
To initiate a return or exchange, please contact our customer support team with:
- Your order number
- Product details
- Reason for return or exchange
- Photos (if applicable)
AH Clothing reserves the right to refuse returns that do not meet the conditions outlined above.